Welcome to AHANA, your one-stop shop for sustainable living! These Terms and Conditions (“Terms”) govern your access to and use of our website (the “Website”) and the products and services we offer (collectively, the “Services”). Please read these Terms carefully before using the Website or purchasing any products or services.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website or any of the Services.
1. General Use
- You must be at least 18 years old or the legal age in your jurisdiction to use the Website or purchase any products or services.
- You are responsible for ensuring that all information you provide to us is accurate, complete, and up-to-date.
- You are responsible for maintaining the confidentiality of your account information, including your password.
- You may not use the Website or any of the Services for any unlawful or unauthorized purpose.
- You may not violate any laws or regulations in connection with your use of the Website or any of the Services.
2. Orders and Payment
- All orders placed on the Website are subject to availability and acceptance by AHANA. We reserve the right to refuse any order for any reason at any time.
- All prices listed on the Website are in Indonesian Rupiah (IDR), US Dollar (USD), Euro (EU), Japanese Yen (Y), and are subject to change without prior notice.
- We accept a variety of payment methods, including credit cards, debit cards, retail kiosks, wire transfer and e-wallets.
- You are responsible for ensuring that the payment method you use is valid and that you have sufficient funds to cover the cost of your order.
- We will send you an order confirmation email once your order has been placed. This email will confirm the details of your order, including the price, shipping costs, and estimated delivery date.
3. Shipping and Delivery
- We ship to all major cities in Indonesia and worldwide.
- Shipping costs will be calculated based on the weight and size of your order, as well as your chosen shipping method.
- We will send you a shipping confirmation email once your order has been shipped. This email will contain the tracking number for your package.
- You are responsible for providing a valid shipping address.
- We are not responsible for any delays or losses in transit.
4. Returns, Exchanges, and Refunds
- We do not provide refunds for previously purchased items. Instead we can offer exchanges for the same purchase amount value, and as long as stocks are available.
- To return a product, please contact us at ahana@torajamelo.com for a return authorization number (RAN).
- All returned products must be in their original packaging and in unused condition.
- We will not accept returns for any products that have been used, damaged, or altered.
- Once we receive your returned product and verify that it meets all of the above conditions, we will process your return and exchange within 10 business days.
5. Intellectual Property
- All content on the Website, including text, graphics, logos, images, and software, is the property of AHANA or its licensors and is protected by copyright and other intellectual property laws.
- You may not use any of the content on the Website for any commercial purpose without the express written permission of AHANA.
6. Disclaimer of Warranties
- The Website and all of the Services are provided "as is" and without any warranties, express or implied.
- AHANA disclaims all warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- AHANA does not warrant that the Website or any of the Services will be uninterrupted, error-free, or secure.
- AHANA does not warrant that the Website or any of the Services will meet your requirements.
7. Limitation of Liability
- AHANA will not be liable for any damages arising out of or in connection with your use of the Website or any of the Services.
- This includes, but is not limited to, direct, indirect, incidental, consequential, and punitive damages.
- AHANA's maximum liability to you for any claim arising out of or in connection with your use of the Website or any of the Services will be limited to the amount you paid for the Services.
8. Indemnification
- You agree to indemnify and hold harmless AHANA, its officers, directors, employees, agents, and licensors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including attorney's fees) arising out of or in connection with your use of the Website or any of the Services.
9. Termination
- You may terminate these Terms by ceasing to use the Website and any of the Services.