AHANA Shipping & Returns
At AHANA, we’re committed to delivering your sustainable treasures with care and minimizing our environmental footprint along the way. We want you to experience seamless delivery and the perfect fit, so please take a moment to review our shipping and returns policy before embarking on your shopping journey.
Shipping with Purpose:
Local and International Reach
We ship to destinations across Indonesia and a growing number of international locations. Check our shipping rates and estimated delivery times before placing your order.
Carbon-Conscious Choices
Through our shipping partners, we offer sustainable shipping options, allowing you to offset the environmental impact of your purchase.
Securely Wrapped
We carefully package your items using recycled and biodegradable materials to ensure they arrive safely and beautifully.
Returns for Exchange:
Effortless Exchanges
At AHANA, we are confident you’ll love your purchase. However, if you need to exchange an item for a different size or color, we’re happy to help as long as stocks are available!
7 Working Day Exchange Window
Please initiate your exchange request within 7 days of receiving your order. You can submit a request by contacting our customer service team.
Conditions for Exchange
Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.
Exchanging Made Easy
Once you have contacted our customer service team, we’ll guide you through the exchange process. Please note that return and sending charges will be at your own cost, and once we receive and inspect the returned item, we’ll send you your new selection.
Please note:
Due to our commitment to ethical production and minimal waste, we are unable to offer refunds for any reason. We believe in exchanging items you truly love for the perfect fit, ensuring you cherish your AHANA creations for years to come.
For further information on our shipping and returns policy, please visit our FAQ page or contact our customer service team. We’re always happy to help!