FAQs

AHANA carefully selects brands that adhere to sustainable practices, such as using natural ingredients, eco-friendly materials, ethical manufacturing processes, and fair labor practices. The platform aims to create a positive impact on both the environment and the communities involved in the production.

AHANA offers a diverse range of sustainable fashion products, including clothing, footwear, accessories, and beauty items. You can discover stylish and environmentally conscious options for every aspect of your wardrobe.

AHANA strives to offer a range of products to cater to different budgets. While some items may be premium due to their sustainable nature, there are also affordable and accessible options for those looking to make sustainable choices without breaking the bank.

Yes, AHANA is committed to ensuring the quality of the products it showcases. Each brand undergoes a careful selection process to ensure that the items meet high standards of craftsmanship and durability, in addition to being sustainable.

AHANA actively collaborates with local Indonesian brands to help them access local and international markets. We also guide them with achieving better sustainability processes, by holding workshops and actionning capacity building.

Yes, AHANA offers international shipping to bring sustainable fashion to customers around the world. Shipping fees and delivery times may vary depending on the destination.

AHANA has a customer-friendly return policy. If you are not satisfied with your purchase, you can return and exchange the item within a specified period. Check our terms and conditions for more details.

To stay in the loop with AHANA's latest offerings and promotions, you can subscribe to our newsletter. Additionally, follow us on social media platforms for real-time updates.

If you have any inquiries or need assistance, you can reach out to AHANA's customer support team through the contact form or by Whatsapp, head over to contact for more information.

AHANA actively participates in various sustainability initiatives and collaborates with organizations or support causes aligned with our mission. Check our website or social media channels for updates on current projects and partnerships.

Yes, AHANA provides a sizing guide on the product page to assist customers in choosing the right size. These guides typically include measurements and fit recommendations to ensure a better online shopping experience.

AHANA is committed to reducing its environmental footprint, and the packaging materials used for shipping orders are chosen with sustainability in mind. This may include recyclable, compostable, or reusable packaging.

• AHANA accepts various payment methods, including credit/debit cards, digital wallets, local/international bank transfers, retail kiosks, and e-money.
• The available payment methods are listed during the checkout process.

Yes, AHANA provides order tracking services. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to monitor the delivery status of your package.

AHANA may offer loyalty programs or rewards for returning customers. These programs could include discounts, early access to sales, or exclusive promotions. Check our website, social media, or subscribe to our newsletter for information on any available loyalty programs.

At this time AHANA does not support gift cards.

AHANA values customer feedback and encourages users to leave reviews on the website. Honest reviews help create a transparent and trustworthy community. Additionally, AHANA uses customer feedback to continuously improve its offerings and services.

Yes, AHANA may provide educational resources on sustainable fashion, such as blog posts, articles, or guides. These resources can help customers make informed choices and understand the impact of their purchasing decisions on the environment and society.

AHANA may collaborate with independent designers or artisans who share their commitment to sustainability. If you are a designer interested in collaboration, you can head over to the contact page on our website and submit your request, the relevant department will then get back to you.

AHANA primarily operates as an online store. However, we have stockists carrying some of the sustainable brands featured on AHANA. Check out our social media for more information on the locations of our partner stores.

AHANA places a strong emphasis on fair labor practices and works closely with brands that uphold ethical standards. This includes ensuring fair wages, safe working conditions, and compliance with labor laws throughout the supply chain.

Yes, AHANA may offer personalized styling advice or recommendations. Customers can reach out to the customer support team for assistance by heading over to the contact page on the website.

AHANA collaborates with brands that adhere to recognized sustainability certifications or standards. Information about the specific certifications or standards followed by each brand can often be found in the product descriptions or on the brand's page.

AHANA periodically offers sales, promotions, or participates in special events. To stay informed about upcoming opportunities to save on sustainable products, customers can subscribe to the newsletter and follow AHANA on social media.

AHANA may offset the carbon footprint associated with shipping by partnering with eco-friendly shipping carriers or participating in carbon offset programs. Details on these environmental initiatives can be found on our blog and on AHANA social media.

AHANA aims to process orders promptly, for that reason we do not provide the possibility for an order change once it has been confirmed.

Yes, AHANA has a blog section on its website, providing informative content about sustainable living, fashion trends, and eco-friendly lifestyle choices. Customers can explore these resources for valuable insights and tips.