We're sorry that we are unable to cancel order after you've received an order confirmation email and completed the payment.
However, if you have issues with the product, you can refer our re-meloTM policy to apply for returns-repair-repurposing the products. We offer returns within a standard period as shared in our return policy.
We provide delivery via Ninja Express across Indonesia & use FedEx internationally. For any queries please whatsapp us at this number +62812-3681-0038
Currently we do not offer Cash on Delivery
We apologize that we cannot change or modify an order after you have received an order confirmation email. Product orders will be processed and shipped according to product confirmation.
However, if you are not happy with the product ordered, you can return the product when the product is received later by following our return policy. We will also like to inform you that products purchased from our online stores can only be returned and are applicable for refund, but cannot be exchanged.
If a product you have ordered becomes unavailable or becomes out of stock, you will be notified via email or phone call from our Customer Support. The refund will be made to you accordingly based on paid item value.
Virtual Account/Bank Transfer
After your bank transfer payment has been successfully completed, our system will take approximately 1.5 hours for verification and confirmation status of your payment.
We are unable to add an item to an order once it has been placed. So we would suggest placing a new order online for the additional item you require.
- IDR 10,000 for Greater Jakarta (Jabodetabek); free shipping for orders above IDR 2,000,000.
- IDR 30,000 for the rest of Indonesia; free shipping for orders above IDR 2,000,000.
- USD15 for Singapore; free shipping for orders above USD 350.
- USD 35 for the rest of the world; free shipping for orders above USD 350.
All ready-stock items are shipped within 2 working days of your purchase, excluding weekends and public holidays. After shipping, you'll receive an email with the tracking code. You can expect them to arrive within:
- Jabodetabek: 1－3 days.
- Outside Jabodetabek (Indonesia): 5 days.
- Singapore: 4－6 days.
- International: 10－14 days.
Need it in a hurry? Contact us via whatsapp for expedited shipping from our Flagship studio (additional charges may apply).
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.
Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.